Frequently Asked Questions

General

What are your Business Hours?


We are open Monday to Friday, from 10 AM to 5PM and Saturday, from 10AM to 3PM.




Does the Florida Warehouse receive packages on weekends?


No, the Miami warehouse is open on Weekdays from 9am - 5pm. We recommend you opt out of Weekend delivery if the website you're purchasing from allows you to (e.g. Amazon). Packages that are attempted to be delivered on Weekends will be fulfilled on the next business day.




Do you accept Debit/Credit Cards?


Yes, we accept Debit & Credit Cards instore only. We accept cash and bank transfer on delivery.




Can you deliver my package to my home/workplace/school?


Yes, we outsource all delivery services to independent bearers. We are not responsible for for delivery drop-off or return fees that the User incurs. Deliveries must be scheduled 1 day in advance.




How often do packages arrive in Jamaica?


We ship twice per week, packages delivered to our warehouse between Monday -Wednesday are expected to be available in Jamaica on Saturday mornings and packages delivered to our warehouse on Thursday or Friday are expected to be available in Jamaica on Wednesday mornings. The cut-off time for the shipment is midday on Wednesdays and Fridays respectively.




How can I track my package?


Login to your Member Portal at secure.shipaeolus.com to track your package in real time. Each package is assigned our unique Ref # to easily track online. Email Notifications are also provided everytime the status of your package is updated.





Package Delays

USPS says my package was delivered to the Warehouse, why haven't I received a response?


Due to their extremely high volume of parcels, the United States Postal Service is unable to individually verify the status of every delivery. Therefore their records of your package being delivered to our warehouse can often be incorrect. Aeolus Shipping is not liable for any delays for packages shipped via USPS or any other Carrier. See Terms & Conditions Section 5.5 "Receiving or signing for packages and mail on behalf of User does not constitute the Company’s acceptance of the package or mail."




Why is my package taking longer than expected to be delivered?


Two possible reasons for this are:

Your complete Aeolus Shipping address was not entered during online checkout.
The shipper did not label your package with your complete delivery address.





Customs Clearance

Are all imported packages opened during Customs Clearance?


Yes




Do I need to submit my order invoice?


Yes. In order for us to better serve you and to speed up your package clearance, we require you to submit all order invoices via Pre-Alert at my.aeolusshipping.com/prealerts




Will I be contacted before my package is charged Customs Duty?


No, due to the volume of packages being cleared and charged on any given shipment, the Company is unable to contact you at the time of clearance to ensure that our shipment gets cleared within the time frame that we inform you. Aeolus will accept Valuations or Duty Assessments and prepay Customs Charges for all packages on the User's behalf. It is the User's responsibility to be aware of the Customs Charges that apply on an item he/she imports. All packages with a total value of USD$50 or more are subject to Customs Charge. See Terms & Conditions Sections 5.2, 5.4 & 5.8





Shopping & Shipping

What telephone number should I enter when completing the checkout process?


Online vendors require your personal telephone number so they can contact you if they need to confirm your order.




My order was shipped as several separate items. Can you consolidate them in Florida and ship as one package?


No. In order for us to maintain our quick delivery times, our Medley warehouse schedules each package to be shipped once it's received and processed.




How often do packages arrive in Jamaica?


We ship twice per week, packages delivered to our warehouse between Monday -Wednesday are expected to be available in Jamaica on Friday evenings and packages delivered to our warehouse on Thursday or Friday are expected to be available in Jamaica on Tuesday evenings. The cut-off time for the shipment is 4pm on Wednesdays and Fridays respectively.




How can I track my package after it's delivered to the Warehouse?


Login to your Member Portal at my.aeolusshipping.com to track your package in real time. Each package is assigned our unique Waybill # to easily track online. Email Notifications are also provided everytime the status of your package is updated.