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  • What are your Business Hours?
    We are open Monday to Saturday from 9:30am to 4:30pm.
  • Do you accept Debit/Credit Cards?
    Yes, we accept Debit & Credit Cards instore only. We accept cash and bank transfer on delivery.
  • How can I track my package?
    Login to your Aeolus Account at my.aeolusshipping.com to track your package in real time. Each package is assigned our unique AWB# to easily track online. Email notifications are also provided every time the status of your package is updated.
  • Can you deliver my package to my home/workplace/school?
    We offer doorstep delivery and you also have the option of using a third-party islandwide delivery option such as Knutsford Express or Zipmail. Send a delivery request to delivery@aeolusshipping.com.
  • How often do packages arrive in Jamaica?
    We ship twice per week, packages delivered to our warehouse on Tuesdays - Fridays are expected to be available in Jamaica on Tuesday mornings and packages delivered to our warehouse on Saturdays - Mondays are normally available in Jamaica on Thursdays. The shipment is closed off at 5pm on Mondays and Fridays respectively.
  • Does the Florida Warehouse receive packages on weekends?
    The Lauderdale Warehouse is open on Weekdays from 9am - 5pm and on Saturdays from 9am - 2pm. We recommend that you opt out of Weekend delivery if the website you're purchasing from allows you to (e.g. Amazon). Packages scheduled to be delivered on Sundays or US Federal Holidays are normally fulfilled on the next business day.
  • USPS says my package was delivered to the Warehouse, why haven't I received a response?"
    Due to their extremely high volume of parcels, the United States Postal Service is unable to individually verify the status of every delivery. Therefore their records of your package being delivered to our warehouse can often be incorrect. Aeolus Shipping is not liable for any delays for packages shipped via USPS or any other Carrier. See Terms & Conditions Section 5.5 "Receiving or signing for packages and mail on behalf of User does not constitute the Company’s acceptance of the package or mail."
  • Why is my package taking longer than expected to be delivered?
    Two possible reasons for this are: Your complete Aeolus Shipping address was not entered during online checkout. The shipper did not label your package with your complete delivery address.
  • Will I be contacted before my package is charged Customs Duty?
    No, due to the volume of packages being cleared and charged on any given shipment, the Company is unable to contact you at the time of clearance to ensure that our shipment gets cleared within the time frame that we inform you. Aeolus will accept Valuations or Duty Assessments and prepay Customs Charges for all packages on the User's behalf. It is the User's responsibility to be aware of the Customs Charges that apply on an item he/she imports. All packages with a total value of USD$50 or more are subject to Customs Charge. See Terms & Conditions Sections 5.2, 5.4 & 5.8
  • Do I need to submit my order invoice?
    Yes. In order for us to better serve you and to speed up your package clearance, we require you to submit all order invoices via Pre-Alert at my.aeolusshipping.com/prealerts
  • Are all imported packages opened during Customs Clearance?
    Not anymore, due to tech upgrades at the port, contactless clearance is encouraged but can only be facilitated if the Importer submits their respective invoices and other required documentation.
  • How often do packages arrive in Jamaica?
    We ship twice per week, packages delivered to our warehouse between Monday -Wednesday are expected to be available in Jamaica on Friday evenings and packages delivered to our warehouse on Thursday or Friday are expected to be available in Jamaica on Tuesday evenings. The cut-off time for the shipment is 4pm on Wednesdays and Fridays respectively.
  • How can I track my package after it's delivered to the Warehouse?
    Login to your Member Portal at my.aeolusshipping.com to track your package in real time. Each package is assigned our unique Waybill # to easily track online. Email Notifications are also provided everytime the status of your package is updated.
  • What telephone number should I enter when completing the checkout process?
    Online vendors require your personal telephone number so they can contact you if they need to confirm your order.
  • My order was shipped as several separate items. Can you consolidate them in Florida and ship as one package?
    No. In order for us to maintain our quick delivery times, our Medley warehouse schedules each package to be shipped once it's received and processed.
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